CORN — Every guest, remembered.
CORN is your hotel's shared guest memory — every preference, every detail, known by the whole team before the guest walks in.
Captured once. Never asked twice.Seen by every team, instantly.Ready before they arrive.One guest, Thursday
It starts with what your team notices.
Mrs. Laurent
Suite 1208 · Returning guest · Arrives Thursday
Tonight, at shift change
This knowledge lives in five systems and three memories.
PMS profile notes. Tickets. WhatsApp groups. Handover sheets. Someone's memory. At shift change, it evaporates.
CORN keeps it whole.
One observation, captured in under twenty seconds, becomes part of the guest's profile — structured, visible to the roles that need it, auditable, impossible to lose. The kitchen sees the dietary restriction. Housekeeping sees the 9 am rule. Nobody asks the guest twice.
The gap no one talks about
“Your PMS tells you
what happened.”
Your PMS records check-in times and room charges. It has no opinion on tomorrow's arrivals.
CORN works alongside your existing PMS — nothing to rip out.
“CORN tells you
what should.”
Who these guests are. What they love. What cannot go wrong.
Two layers. Nothing else.
01 — Guest Intelligence
Who they are.
Every preference, aversion, and detail your team has ever collected — structured, searchable, and surfaced before the guest arrives. Not buried in notes. Not scattered across inboxes.
02 — Stay Preparation
What must be done.
Preparation tasks generated from guest preferences — assigned to the right department, tracked to completion. Your daily brief writes itself, every morning, without exception.
Inside CORN
Four screens. The whole philosophy.
01 — The guest list
“Who's arriving, who's in-house, what matters — in ten seconds.”
Name, VIP level, stay status, and the single most important signal per guest. Dense rows, built for front-desk pace.
02 — The profile
“Open it, and the essential is already on top.”
Preferences, dietary restrictions, context, history — structured and role-scoped. The housekeeping team sees what it needs. Nothing more.
03 — The Daily Brief
“Every arrival, every flag, every follow-up — compiled before the morning meeting.”
Generated from live guest data, organized by shift and department. Print it, or read it on the floor.
04 — The observation
“Twenty seconds from heard to shared.”
Type one line. CORN suggests the category and who should see it — you confirm. Under twenty seconds, fully audited.
The real arithmetic
The guest who comes back.
A guest who feels remembered comes back — and brings the people who trust them. The one who feels forgotten never says why. They simply stop coming.
Every detail, in every hand.
Every preference and restriction, captured once and shared with everyone who touches the stay — the moment they touch it. Nothing lost between a ticket, a note, and a shift change.
And it's fast enough to actually happen
Briefing prep, by hand
With CORN
A preference shared in 20 seconds. The morning brief in ten minutes, not a hundred.
Measured in the field
At a luxury flagship we work with, preparing the daily arrivals brief took ~100 minutes of senior time, every morning. With CORN, it is compiled from live guest data — reviewed and out in about ten.
A guest preference that used to travel through a ticket, a PMS note, and someone's memory — 5 to 10 minutes, then buried — is captured once, in under twenty seconds, visible to every role that needs it.
CORN is developed hands-on with senior operators at luxury Sydney properties.
It pays for itself in a week. That was never the point.
Every seat at the table
F&B
A dietary restriction entered once is visible in the kitchen and on the floor at the same second. No relay. No transcription. No margin for error.
Housekeeping
Readable at a glance, almost without text — for teams on the move, in any language. They see exactly what their role requires, and nothing else.
Concierge
Names, dates, bookings, history — the density a concierge actually needs, retrievable in seconds.
Front desk
Built for interruption — find a guest, an answer, a status in seconds, between two phone calls.
Direction
The aggregated view: validation, sensitive information, a complete audit trail. Who wrote what, when, and why — always answerable.
No training program required
Your teams will actually use it.
CORN is designed to be learned in one shift. If a workflow needs a manual, we rebuild it — not the habit. Capture takes twenty seconds. The housekeeping view is readable almost without text, in any language your team speaks. Adoption is the product working, not a change-management project.
Guest information is sensitive by definition. CORN treats it that way.
Multi-factor authenticationThree-layer permission enforcementComplete audit trailGDPR-aligned retention & anonymizationHosted in Sydney, Australia
See CORN in your property.
Deployed by invitation. We onboard a small number of properties at a time.